Appointments

Our Care Navigators  help us give you the right care, at the right time, by the right person. Nowadays our Practice team is not just GPs and Nurses. We also have mental health workers, physiotherapists, pharmacist, social prescribers and many more. We don’t expect you to know about all these services, but our Care Navigators do.

To make, change or cancel  a routine appointment with a GP Nurse Practitioner or any other clinician:

• use our online tool and submit a clinical online consultation request
• use  the NHS App at any time
• phone us during our opening hours
• visit the surgery and speak with a Care Navigators during our opening hours

When you get in touch, we’ll ask what you need help with.

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

To cancel your appointment:

• use your NHS account
• use our online system at any time (find out how to get access)
• contact us during our opening hours

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need a chaperone
• if you need an interpreter
• if you have any other access or communication needs

Online Consultations

• A booking link re-sent
  • Missed or expired your appointment booking link? Submit an Admin e-Consult and we will re-send your link, so you can book your appointment without delay.

• Help with an appointment query
  • If you have a question about an appointment, our team can check the details, make changes where appropriate, or explain your options.

• An update on a referral
  • Waiting to hear about a referral? Send an Admin e-Consult and we can check its progress and let you know what is happening and what to expect next.

• A new or renewed sick note
  • If you need a sick note, an Admin e-Consult allows us to review your request and arrange this for you efficiently.

• Sending in copies if letters we require
  • Such as old hospital letters, travel insurance claims etc

• Home BP readings

• Answers to general administrative questions
  • e.g vaccine eligibility, ‘how to’ queries, health check eligibility or for other any non-clinical query, our Care Navigator team can review your request and respond with the information or action you need.

• Non urgent medical queries
  • These requests are reviewed by practice staff every working day and we will respond within one working day

Home visits

If possible please try to telephone reception before 10am if you require a home visit.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed. They may also ask one of our paramedics to come and assess you at home.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Practice Extended Hours ( Better Access)

These appointments can be made at the desk or by telephone Monday to Friday during our opening hours

Evening and weekend appointments

We currently participate in the Better Access appointments being offered across the area. Numerous clinics are held throughout the week offering an increased availability for routine appointments for people living in our region. Patients registered at the GP practices across Hambleton can pre-book a routine primary care appointment between 6.30pm–8.00pm throughout the week and 9am–5pm on Saturdays. These appointments are manned by local GPs, nurse practitioners, physiotherapists, pharmacists, nurses and healthcare assistants.  These appointments are at GP practices in the area and the Friarage Hospital in Northallerton.  This is not a walk in service so please speak to one of our reception team for more information on how to book these.

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.