Feedback
The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether patients are happy with the service provided, or where improvements are needed. It’s a quick and anonymous way to give your views after receiving NHS care or treatment. You can find out more on the NHS website.
Complaints
We aim to provide the best possible service to everyone who uses our practice. However, we understand that problems can sometimes happen. Most issues can be sorted out quickly and easily, either at the time or by speaking to our verbal complaints lead.
If your concern cannot be resolved in this way you can submit your concerns in writing to the Practice Manger, Ellie Dougall. Our patient complaints policy and information leaflet is availbe and can be sent out or collected from the Practice.
From 1 July 2023 the way members of the public make a complaint about primary care services (GPs, pharmacy, optometry) to the commissioner changed. Rather than contacting NHS England, they now need to contact their local integrated care board (ICB). Members of the public can still make a complaint to the provider. This has not changed.
North Yorkshire ICB
Patient queries, comments and complaints
If you are unhappy with the treatment or service you have received from NHS services you can raise your concerns immediately by speaking with the staff involved in your care who will attempt to resolve your complaint informally. Alternatively, you can contact the Humber and North Yorkshire ICB’s Experience Team:
Telephone: 01482 957750
E-mail: hnyicb.experience@nhs.net
Writing to us at: The Experience Team
Humber and North Yorkshire ICB
Health House, Grange Park Lane
Willerby
HULL
HU10 6DT
You can find more information about the experience team here.
Page last reviewed: 12 January 2026